The Top 10 Quality Mistakes
Craig Cochran, North Metro Regional Manager
Georgia Tech Enterprise Innovation Institute
Register by Noon Monday, May 15th, 2006
When asked about results, Thomas Edison was quoted to
say, “Results! Why, I have gotten a lot of results. I know
several thousand things that won’t work."
The easiest way to improve is to learn from the mistakes
of other people. And there are plenty of quality mistakes
out there to learn from! Please join us for an entertaining
and engaging discussion of the most common quality
mistakes and what can be done about them.
Mr. Craig Cochran is the North Metro Regional Manager for Georgia Tech's Enterprise Innovation Institute. He has an MBA from the University of Tennessee and a bachelor's degree in industrial management from the Georgia Institute of Technology. Cochran is a Certified Quality Manager, Certified Quality Engineer, and Certified Quality Auditor through the American Society for Quality. He is certified as a QMS Lead Auditor through the RABQSA. Cochran consults, writes, and speaks extensively on management, improvement, problem solving, customer satisfaction, and quality. He’s the author of three books: The Continual Improvement Process: From Strategy to the Bottom Line; Customer Satisfaction: Tools, Techniques, and Formulas for Success; and Becoming a Customer Focused Organization, all available from Paton Press (www.patonpress.com).
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