ASQ's Customer-Supplier Division is pleased to bring its Customer-Focused Satisfaction Measurement course to the Atlanta (March 21 - 22) and Orlando areas (March 23 - 24). This 2-day course presents an integrated approach to satisfaction measurement and service culture improvement.  For more information, please visit  www.asq.org/cs/courses.

Customer-Focused Satisfaction Measurement is taught by Jeff Israel. Topics addressed include:

- Customer-Focus Foundations
- To Measure or to Change?
- Match Approach to Purpose
- Customer Identification
- Characterizing the Service Process
- Identifying Customer Requirements
- CSM Surveys
- Mastering Service Performance

Significant discounts for early registration (by February 28); or for sending three or more from the same company. For more information; to download a brochure; or, to register for the course, please visit www.asq.org/cs/courses.

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