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Transforming the Industry: The Rooms To Go Story Register by noon, Monday January 26, 2009. Hilton Suites, 6120 Peachtree-Dunwoody Road, Atlanta, GA 30328
See the current newsletter for directions. This presentation will offer you the opportunity to understand how a company can exploit changes in our culture to grow a business. It will also define how quality assurance can be used to influence the strategic objectives of a company to create barriers to the competition. You should leave with a better appreciation for the need to understand how your company’s processes work and how to apply technology to reduce expenses, increase profitability and improve customer satisfaction.
You will be given a front row seat to the journey that is taking place in a dysfunctional industry starting with a blank slate and culminating in industry standards that are being readily adopted by other furniture importers, furniture manufacturers and furniture retailers, competitors and non-competitors alike.
This unique view is from an industry outsider who with no formal education in quality assurance has developed a comprehensive systemic approach to improving his company’s product and services. Rooms To Go is the largest privately held furniture retailer in the United States interacting with suppliers in United States, China, Vietnam, Indonesia, Malaysia, Brazil, Canada, Mexico and Italy. |
