ASQ Greater Atlanta Chapter

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Chair's Corner

The Board Communicates

QUALITY and the ECONOMY

As mentioned in the previous newsletters, each month a board officer or committee chair will provide a topic of interest to the members of the section. This month it is my turn...

I am Jerome Lofton and I am currently the Chair-Elect for the section.

Given the current global turmoil regarding the economy, I chose this as my topic, not from a perspective of "profound knowledge", but as a subject to probe its inner workings; "our" impact on it; and to provoke thought... To that end, I have titled my topic "QUALITY and the ECONOMY".

Wikipedia defines the economy as follows: "An economy is the realized social system of production, exchange, distribution, and consumption of goods and services of a country or other area. A given economy is the end result of a process that involves its technological evolution, civilization's history and social organization, as well as its geography, resource endowment, and ecology, among other factors. These factors give context, content, and set the conditions and parameters in which an economy functions." (1)

How do we, as quality professionals, ASQ members and US industry participants, impact this?

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Next Dinner Meeting

January 29th Meeting

Transforming the Industry: The Rooms To Go Story

Hilton Suites, 6120 Peachtree-Dunwoody Road, Atlanta, GA 30328
See the current newsletter for directions.

This presentation will offer you the opportunity to understand how a company can exploit changes in our culture to grow a business. It will also define how quality assurance can be used to influence the strategic objectives of a company to create barriers to the competition. You should leave with a better appreciation for the need to understand how your company’s processes work and how to apply technology to reduce expenses, increase profitability and improve customer satisfaction.

You will be given a front row seat to the journey that is taking place in a dysfunctional industry starting with a blank slate and culminating in industry standards that are being readily adopted by other furniture importers, furniture manufacturers and furniture retailers, competitors and non-competitors alike.

This unique view is from an industry outsider who with no formal education in quality assurance has developed a comprehensive systemic approach to improving his company’s product and services. Rooms To Go is the largest privately held furniture retailer in the United States interacting with suppliers in United States, China, Vietnam, Indonesia, Malaysia, Brazil, Canada, Mexico and Italy.

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