Topic: Business Process Management in Coke One
Speaker: Petra Burgstaller, Business Process Management Lead, Coca-Cola Company Bottler Services Group
This presentation is an introduction to how Business Process Management (BPM) is leveraged in the context of global Enterprise Resource Planning implementations at Coca-Cola Bottling companies. Business process standardization and the implementation of best practice processes are the key guiding principles. Topics covered will include an overview of the Coca-Cola System and the Bottler Services Group, the BPM lifecycle in Coke One (process strategy, process design, process implementation and process controlling) and an assessment of where this initiative is headed in the near future.
Petra is responsible for BPM methodology and standards at Coca-Cola Bottler Services Group and has been actively supporting bottling companies on their journey of implementing BPM within their organizations since 2006. Petra, originally from Austria, recently relocated to Atlanta for this role. She is a certified European Senior Logistician (ESLog Certificate).